Skip to content

Why Should Education Businesses Care About ChatGPT (The New AI)?

ChatGPT is looking to disrupt the world this year and particularly the education system. Students are wondering, can ChatGPT do my homework? Parents and teachers are wondering, can ChatGPT do my job? If the answer is yes, schools and education businesses are wondering, what next?

What is ChatGPT?

ChatGPT was released to the public only in November 2021. It allows user to have almost human-like conversations in order to solve problems as varied as creating lists, writing essays, designing a computer program, coming up with pop quizzes, and so much more.

ChatGPT is developed by a for-profit company called OpenAI with backers including Microsoft, Elon Musk and more.

What can ChatGPT do that chatbots couldn't do before?

Firstly, it is incredibly versatile and can do a broad range of tasks. As we discussed in episode 54 of our 'Get More Students' podcast, most chatbots many of us have tried are single purpose in that they do one thing really well. For example, many companies use chatbots for customer support and normally the user can ask the chatbot anything to do with that company. I had never encountered a chatbot that could create a list, write an essay and generate a piece of homework until I tried ChatGPT. 

Secondly, you can "chat" with ChatGPT just like you would chat with a human being.

Normally chatbots are able to mimic a human conversation where you write a prompt (things you ask ChatGPT to do) and the chatbot provides a response/answer. Normally, this experience feels underwhelming, limited, one-dimensional and "transactional". 

ChatGPT uses advanced natural language processing so the chat feels so much more natural, fluid and "human". With ChatGPT, you can layer prompts (or chats, questions, requests, etc.).

For example, let's say you wanted to help a student by working through some sample questions for their upcoming IELTS exam. You might start by typing an initial prompt into ChatGPT e.g. "Can you please give an example of an IELTS exam question that tests writing?"

ChatGPT will do this in a matter of seconds.

You could then ask ChatGPT to improve its result or provide more e.g. "Can you give 3 more but with a theme of football? ChatGPT will then repeat the initial task but improve it based on your second prompt.

Example of chatgpt with exam question

The way the model "remembers" what you've previously asked and improves on its own response is impressive. The fact you can ask ChatGPT to write an essay, an outline, a list, or even write code, is astounding. You can see how helpful and transformative this will be for language education and tutoring.

Compare this with the next best alternative of Google search where a teacher would have to try numerous search terms, review various websites, find the best templates, come up with the questions... and complete the task. The teacher would have to proofread, check and polish the results from either Google and ChatGPT, but ChatGPT is clearly much faster, easier and more powerful.

Thirdly, ChatGPT is amazingly useful, fast and provides really high-quality results. It's hard to explain the wow moment until you've tried it but the results are just really good. Most commentators make it clear that the results are often inferior to a human teacher or human worker. However, ChatGPT responses are free, fast, and also often a great starting point that humans can build on to make their own. That may explain its viral growth, attracting one million users in its first week. 

chatbot drawn on dalle2

Credit: Images created by Dall-E-2, art automatically generated by artificial intelligence.

Why should education entrepreneurs, teacherpreneurs and educators care about this new AI?

Having given a few examples, as an educator, your alarm bells might be sounding.

If a chatbot can write a "pass" grade essay in 5 seconds that is almost indistinguishable from what most average students can write within 5 hours, what is the point in teachers asking students to write essays? Does this rob students of their motivation to learn to write?

If a chatbot can create useful lesson plans and correct homework for free, why would a student pay for an average tutor or teacher to help them?

If a chatbot can mark homework for free, why should teachers be expected to mark homework for free?

If a chatbot can write "passable" advertisement copy for your next marketing campaign, why would you pay a person to get the same, or perhaps a worse, result?

This is the big, and scary, point to remember - ChatGPT can take seconds to complete a task that an "average" human worker, teacher or student can do in hours. It can do it for free. It never tires, gets sick or complains. 

Some people are already imagining the end of education as we know it, and many feel this technology is threatening their jobs.

Some schools are already trying to ban the technology, or use plagiarism software, to stop students from "cheating" but this is not a technology you can easily ban and students are already proving to be remarkably resourceful. 

If there is a cheap or free way for students to get out of doing the work, many will find a way to access the technology... and should we blame them? Just as we are no longer expecting students to calculate complex equations in their heads when there is a calculator at hand, should we expect students to write essays better than ChatGPT? This technology is not going away but neither is ChatGPT going to end the need for humans to think, analyse, teach, communicate with or advise others.  

After all, humans still combine unique skills, experience and knowledge together in miraculously creative ways. The skills we learn in the classroom remain relevant even if humans focus more on editing, rather than creating, work and still ChatGPT certainly has limitations.

illustration of creation of adam fingers touching but with one hand being human, one hand being machine dalle2

Credit: Images created by Dall-E-2, AI art generator.

What are the limitations of ChatGPT?

ChatGPT and the GPT-3.5 model it uses is restricted to language and code and is in public beta. While the technology is free for now, it will almost certainly be monetized at some point, and that will certainly widen the divide between the have's and have-nots.

"It can’t produce video, sound or images like its brother Dall-E 2, but instead has an in-depth understanding of the spoken and written word". This makes it still one-dimensional although companies that specialise in allowing software tools to "talk to each other", such as Zapier, create almost limitless possibilities.

ChatGPT "can be easily confused if your prompt starts to become too complicated..." and it is still possible to get nonsense results.

"Left to its own devices, it generally churns out formulaic, high school-style English..." so relying on the raw responses from ChatGPT will unlikely help anyone's writing stand out as extraordinary.

In fact, that remains one of the biggest dangers for ChatGPT users. Not only can the responses from ChatGPT be uninspiring, if not grammatically perfect, but there is still the clear risk of responses being inaccurate, out of date, misleading, incomplete or possibly offensive. ChatGPT works best when a skilled human checks and improves the raw results.

ChatGPT has only access to data available before October 2021. If you were to ask ChatGPT about current events, ChatGPT cannot browse the internet and cannot retrieve the most up-to-date information... yet.

ChatGPT raises the standard

While I don't believe ChatGPT can do everything, and humans still have the lead.

However, I do believe ChatGPT can, or soon will, be able to do many tasks better than an "average" human teacher or worker.

ChatGPT can, or will soon, be able to create homework better than an overworked teacher who regurgitates freely sourced homework templates on the internet. 

ChatGPT can write better than a lazy student with poor grammar who only has a few hours to research a new topic and write an introductory essay on it. Human students will need to show off their creativity, good judgement and deep analytical skills.

ChatGPT can mark homework better than an overworked teacher who is not usually paid for marking, and that's a good thing. Teachers should focus on communicating and motivating students, rather than mechanically marking student homework.

ChatGPT can write newsletters, blog posts, social media messages and marketing ideas better than the average marketing intern.

Does that mean that there will be no more marketing jobs? Absolutely not. Expert copywriters know their market better than anyone else and can touch on the emotions of humans to get better results than machines.

Example of creating ad using chatgpt

What is the future of ChatGPT and education?

As Sam Altman, CEO of OpenAI said on ChatGPT's launch day in November 2022, "this is an early demo of what's possible (still a lot of limitations--it's very much a research release)."

I have heard it said that ChatGPT is as bad as it is ever going to be, meaning that as the technology is capable of "learning" and the pool of users gets bigger, it can only get better, smarter and more versatile.

GPT-4 will likely come out this year and there is much speculation as to how different and how much more powerful it will be.

From my perspective, ChatGPT immediately raises the standard of what we expect humans to do. Human workers, assistants and teachers that do an "average job" may have reason to be concerned. ChatGPT can also do a passable job but is currently free to employ. 

ChatGPT immediately forces us to reconsider the current education system and particularly "old school" education systems that place too much importance on standardised examinations and writing skills that AI can now mimic or do better than human beings. No one wants, or needs, an education system that teaches students skills that are, or soon will be, made obsolete by technology.

For years, educators have discussed and agreed on the four most important skills for this century: critical thinking, collaboration, communication, and creativity. These skills will remain valuable even in a future where AI can write essays, understand knowledge, calculate equations, come up with ideas and make art. Are education systems adapting fast enough in anticipation of this future?

Teaching thirty young students in a class is already very challenging. Teachers are already under a lot of pressure from schools, parents, peers and students.  Learning to teach fundamentally differently will initially add additional pressure and stress.

However, those teachers that understand and leverage AI to their own advantage will find the future more exciting than scary. AI could save teachers a lot of time by removing many of the tasks that bore or stress teachers from marking homework to personalising lesson plans to filling out reports. Teachers that focus their time on connecting with, inspiring and supporting students will make an even bigger difference and keep their passion for teaching.

Likewise, administrative, management and marketing staff employed by educational institutions and schools will need to quickly raise their game. If AI can complete tasks in seconds, rather than hours, then those that don't employ AI will find it hard to keep up. Similarly to teachers, those who work in education will need to leverage technology and discover what they can contribute and achieve.

While I'm less familiar with general education and higher education, I have been writing a book on the future of language education so am developing my thoughts on how AI will impact language education.

Pixar style 3D render of two students talking to each other in different languages in an office environment, 4k, high resolution, trending in artstation drawn by ai

How will language education be affected?

Communication is more than just the words used and the apps or tools we may use to translate or generate them in the future. Life, work and communication are about connection. The connection and relationship between people are almost always stronger when the people involved can speak fluently and naturally, without the assistance or interference of an AI or other technological application.

ChatGPT is not the first chatbot to show promise or be able to translate written text automatically. Translation technology has improved enormously, yet the language learning market continues to grow.

So while I believe there will be unexpected, exciting new ways for students to learn a language, I don't think that technology will ever replace the need to learn how to speak a language for work, love or fun. Students will still use apps, employ teachers and attend physical & online language schools. 

Leading language apps are already leveraging the ChatGPT to generate lesson plans or provide corrections. For example, Duolingo "uses GPT-3 to provide French grammar corrections. An internal Duolingo study shows that use of this feature leads to measurably better second language writing skills!" If anything, language app-creators may find themselves competing directly with ChatGPT which provides a free, personalised, convenient alternative.

Online language companies are already using ChatGPT to accelerate their content creation. David Phan, Head of Content at Global Exam, is already excited by how the technology can accelerate content creation. I'm hearing the same optimism from other educators who see it reducing the strain on time-poor teachers and enabling personalised lesson plans, homework and assessment.

How will this impact in-person language schools?

With or without emerging AI, language learners will weigh up the same key benefits and tradeoffs in travelling to learn at a physical language school today: cost, personalisation, location, and convenience. Since the pandemic popularised live online language learning, learners have already had to weigh up these tradeoffs when deciding whether to learn in-person at a school or virtually through an online language school. I do not see AI massively reducing the demand for in-person or online language schools unless students believe they can learn just as well with an AI as with a human teacher.

Some teachers worry that AI may be used as an excuse for language school owners to increase class sizes but I'm not convinced by this. Language schools will be under even more pressure to provide a superior experience and differentiate for a chatbot experience. I think it is more likely that ChatGPT will be used to save teachers time so that they can put more time into being present with their students, particularly since software companies, like LearnCube, are already be looking to make ChatGPT features easier to access in either the virtual classroom or through the online school platform.

As explained previously, language teachers, like all teachers, will need to level up and offer more value than AI-alone can. Language teachers that can push their unique personalities, experience and passion for teaching will excel. Teachers that can teach and leverage AI technologies to enrich and improve their lessons will do even better. For example, language teachers now have the ability to create personalised homework in seconds. I'm sure this has been said in different forms before but this is how I see it: Technology won't replace a great teacher, but a great teacher who makes the most of technology is more likely to replace one who does not.

In terms of what skills are taught, language schools are likely to find that less emphasis needs to be placed on learning to write grammatically perfect sentences which AI can excel at, and more emphasis placed on building confidence in speaking and more sophisticated use of language.

Final thoughts

I think there is a reason to think that ChatGPT heralds a new era, perhaps the Artificial Intelligence Age. ChatGPT is versatile, easy to use, fast, consistently completes useful tasks for free and is only going to get better at completing those tasks. This technology forces us to think differently about work and education. While there is plenty we could worry about, ChatGPT and advanced AI technology is not going to go away. The "genie" cannot be put back in the box. Now is the time to work out how to leverage AI and stay ahead of the disruption coming.

image of student robot teacher learning

 

P.S. You might be interested in the feature images of this blog.

You guessed it! This was created using artificial intelligence provided by the same company, OpenAI, that created DALL-E-2.

When first trying it out I was fairly disappointed with the responses. I was hoping for a teacher and student to be in the foreground and a robot writing notes in the background but as I experimented more, I improved my prompts and I think the results got a lot better.

pic_newsletter

Be notifed of our new materials!

Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur.